At Keysoftbuy, we are committed to providing reliable and professional customer support for all our digital products.

1. Support Scope

We provide free customer support for all purchases, including:

  • Installation guidance
  • Windows activation assistance
  • Troubleshooting activation errors
  • License key verification
  • Replacement assistance (when eligible)

2. Support Channels

Customers can contact our support team through:

3. Support Availability

  • Support is available 7 days a week
  • Typical response time: within 24 hours
  • Response times may vary during peak periods

4. Customer Responsibilities

To receive effective support, customers must:

  • Provide a valid order number
  • Use the email address associated with the purchase
  • Follow our instructions and troubleshooting steps
  • Ensure the correct Windows version and edition are installed

5. Limitations of Support

Support does not cover:

  • Issues caused by cracked, modified, or unofficial software
  • Hardware-related failures
  • Problems caused by third-party software
  • Remote access or system control
  • Refunds for successfully activated keys

6. Replacement & Resolution

  • If a license key is confirmed to be invalid, we will provide a free replacement key
  • Replacement is subject to verification and eligibility under our Refund & Returns Policy

7. Abuse & Misuse

We reserve the right to refuse support to customers who:

  • Engage in abusive or fraudulent behavior
  • Provide false information
  • Repeatedly violate our policies

8. Policy Acceptance

By purchasing from Keysoftbuy, you acknowledge and agree to this Support Policy.