Q1: Can I get a refund for a digital product?
No. Due to the nature of digital products, all sales are final once the license key has been delivered.
Q2: What if my Windows key does not work?
If the key is invalid or fails to activate, we will provide a free replacement key after verification.
Q3: Do you offer replacements instead of refunds?
Yes. Replacement is our primary solution. Refunds are only considered if a replacement is not possible.
Q4: When am I NOT eligible for a refund or replacement?
You are not eligible if:
- The key has already been successfully activated
- The issue is caused by incorrect installation or user error
- You purchased the wrong Windows version or edition
- The issue is related to hardware or system changes
- You refuse to follow our activation or troubleshooting steps
Q5: How long do I have to report an issue?
You must contact us within 24 hours of purchase to report any problem.
Q6: What proof do I need to provide?
We may ask for:
- Screenshots of the activation error
- Confirmation of the installed Windows version
- Order number and registered email address
Q7: What if I entered the wrong email during checkout?
Please contact us immediately via our contact form or email, and we will assist you.
Q8: Do I have a 14-day right of withdrawal (EU/UK)?
No. By purchasing digital content and allowing immediate delivery, you waive your 14-day withdrawal right in accordance with EU & UK digital content laws.
Q9: What happens if I file a chargeback?
We reserve the right to dispute chargebacks with proof of digital delivery and suspend accounts involved in abuse.
Q10: How can I contact support?
📧 Email: keysoftbuy.com@gmail.com
🌐 Contact page: https://keysoftbuy.com/contact-us/
